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Professional Services

The punch is fully documented. Once you have your license, you can download it and go on your own. We do our best to keep the punch easy to understand, install and operate. In case you need assistance, the Punch professional service team provides valuable services:

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  • Trainings
    • Building, running, programming a platform. We have trainings materials for all aspects. These are described here.
  • Architecturing
    • Give us your use cases, we will provide you with
      • Hardware and Software recommendations and configurations
      • Functional advises
  • The punch software team can operate your major platform upgrade, without service interruption
    • Keep your production up-to-date with the latest version of Elasticsearch, Kibana, Storm, Spark, Kafka etc..
      • Performing this without service interruption requires a careful plan, and (typically) back-office testing
      • the punch team can test your exact configurations on a pre-production platform
      • once ready the effective update can be performed assisted by one of our expert
  • Log/Data Parsers
    • Writing your parser on your own is easy, but unlikely what you want to do. You will end up with you own parsers to maintain.
    • Instead ask us the ones you need, if not already provided by the punch.
    • We code them for you, they will be supported on all subsequent platform releases.
    • Benefit in turn from the community parsers.
  • Analytics and Machine Learning
    • You have data, use cases and ideas, but you are unclear on how to proceed
    • Spark streaming ? Spark batch ? Cep rule ? Punchlets ? alerting rules ?
    • the punch team provides concrete assistance and guidance
  • Support
    • Benefit from support upgrades and security patches
  • Security Updates :
    • we prompt you with any vulnerability affecting one of the punch component.
    • checkout the security offer.

The punch professional service teams helps you during the complete lifetime of your solution. A rigorous organisation is setup for each customer, taking advantage of the punch online helpdesk portal.

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Contact us for details: Help Desk